On Tuesday, February 24, 2026, United Digestive hosted Beyond the Scope: The Endoscopy Leadership Experience at its pathology lab in Alpharetta, GA. Hilda Hebberd, RN, BSN, MSN, Director of Standards Development, and Michon Mayfield, MHA, Director of Growth & Partnerships – US, were in attendance.
The session was facilitated by Kerri Gantt, MHA, FACMPE, HCRM, United Digestive’s Senior Director of Regulatory Compliance and Privacy Officer. Nurse managers and anesthesia leaders from United Digestive’s Georgia facilities participated in this educational gathering.
This full-day program included interactive discussions on best practices for medical record documentation, strategies for effective conflict resolution, and a presentation by Boston Scientific on infection control in the endoscopy unit. Additionally, Hilda delivered an in-depth overview of the most frequently cited deficiencies in endoscopy centers and highlighted best practices to help organizations mitigate these issues.
Attendees also participated in a guided tour of the pathology lab, which provided an insightful look into the day-to-day operations of the department. The United Digestive team shared their passion for their work and their guiding philosophy: “It’s a patient, not a slide.” They view each specimen they receive as representing a patient waiting for answers, reinforcing the importance of accuracy and care in their work. Representatives from the Georgia Department of Community Health also presented on CMS and state inspection processes.
Kerri Gantt expressed her appreciation for QUAD A’s participation, stating: “We greatly appreciated the opportunity to collaborate with QUAD A during the Beyond the Scope session on top accreditation deficiencies. Their expertise and practical insights added tremendous value for our attendees, helping translate common survey findings into actionable strategies that leaders can apply immediately. The partnership made the session both informative and impactful.”
Since 1980, QUAD A (a non-profit, physician-founded and led global accreditation organization) has worked with thousands of healthcare facilities to standardize and improve the quality of healthcare they provide – believing that patient safety should always come first.